Responsibilities:
• Respond to policyholders enquiries offering appropriate solutions and information
• Handle calls and manage casework for emergency assistance services such as lost luggage, lost documents, legal & medical referrals and medical evacuations
• Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors
• Schedule and make follow-up calls on complex cases to customers
• Liaise with vendors, involved third-parties and family members
Requirements:
• Bachelor degree preferred, or 2 years equivalent work experience in customer service
• Excellent spoken English, proficiency with written English
• Ability to reason and solve complex problems
• Excellent interpersonal, telephone and computer skills
• Oral and written communication proficiency
• AU CC /UK CC/US CC or NZ Call Center working experience preferred; travel/insurance experience a plus
• Ability to work flexible shifts
Applicants should be Malaysian citizens or hold relevant residence status.
To apply: Send in your resume, stating what you could contribute to our team, and how your qualifications and experience fit with the above requirements. Be sure to include contact details for at least two professional and one personal referee and expected remuneration.
Human Resource Manager
AIG GLOBAL SERVICES (MALAYSIA)
(formerly known as AIG-Software International JV Sdn Bhd)
G-1, Enterprise 1, Technology Park Malaysia
Bukit Jalil, 57000 Kuala Lumpur
Email : hrm@aig.com
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