Responsibilities:
Provide Sales administration services & supports to Sales & customers.
Perform order entry (SO), order acknowledgement, track & trace all customers’ change orders & update in system, coordinate shipment and follow up with customers on sales order.
Maintain appropriate Sales Order record.
Coordinate activities with warehouse on “urgent delivery” date code check, outgoing shipment discrepancy or any sales supports issue on a as needed basis.
Coordinate with warehouse on SHC (Special Handling Code) set-up after Sales Engineer reviewed & approved.
Handle day-to-day customers’ enquiries, customer claims & returns (OPCD) with sales approval.
Oversee the disposition of defective products in a timely manner after accepting the return of defective goods from customers.
Handle sales order backlogs according to Customer’s MRP (Manufacturing Resources Planning) or Customer’s production shortage list.
Assist Sales Engineer in requesting forecast from customers. Forecast reviewed & approved by Sales Engineer, assist in preparing balance sheet & execute PO request form to Asset after Sales Engineer approval.
Process Sales Order swaps on an as needed basis.
Bond SO request set-up.
Perform Bond quantity release to SO.
Perform part number creation.
Utilize customer systems for information processing.
Other actions & programs as deemed necessary by Management.
Requirements:
Min SPM Level/Diploma graduate
Min 2-3 years of relevant working experience
Process strong customer service mentality
Computer skills to input & access data from system
Good interpersonal & communication skills & able to handle customer’s enquires
Able to work under tight deadline
Required language(s) Chinese and English
Applicants should be Malaysian citizens or hold relevant residence status
Fresh graduate with positive mindset are welcome to apply
MARUBUN ARROW (M) SDN BHD-PENANG OFFICE
Unit 12A -01 12th floor
Menara Boustead Penang(formerly PSCI)
39, Jalan Sultan Ahmad Shah
10050 Penang Malaysia
E-mail : alan.tan@marubunarrow-asia.com
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