Assistant Technical Manager - Ricoh - Shah Alam

Responsibilities:
Manage a team of Customer Service Engineers, including Technical Specialist and Technicians to ensure all service calls are attended within the committed time frame.
Monitor the daily activities to ensure all assigned jobs are attended and minimum carry forward calls.
Monitor the performance of the service team meeting the company policies and targets.
Provide operational support to internal and external customers in accordance to with the terms of the customer contract and Service Level Agreements (SLA).
Report and escalate all observed incidents, irregularities that occur to Superior for proper operational escalation points.
Adhere to installation guidelines and industry best practices in order to deliver quality services.
Responsible in setting up new machines and conduct pre-delivery inspection (PDI) to ensure machines are in proper working condition prior to installation at Customer’s premises.
Conduct technical training to the team members and Customers when require.
Ensure all parts and consumable changed are meeting the expected yield.
Ensure reliability of machines through schedule preventive maintenance to reduce breakdown calls.
Commit and discharge duties in compliance with the ISO 9001 and ISO14001 requirement and standards.

Requirements:
Bachelor Degree in Engineering, preferably Electro-Mechanical, Electrical & Electronics or Physics or minimum three (3) years of equivalent business experience in office automation.
Strong analytical and problem solving skills together with good interpersonal and organizational skills.
Ability to understand mechanical drawings.
Able to work independently and in a team.
Able to handle customers’ grievances.
Operating knowledge of Microsoft Office application.
Fluent verbal and written communication skills in English language and the local language.
Required language(s): Chinese, English
At least 3 year(s) of working experience in the related field is required for this position.
Full-Time positions available.
Applicants should be Malaysian citizens or hold relevant residence status.

Benefits :
-Attractive remuneration package with commensurable basic salary and travelling claims.
-Additional 3% EPF contribution from employer upon confirmation.
-Intensive training provided.

Malaysian Citizenship is required for all positions.
To apply, please send your application online.

OR forward a detailed resume to:

Human Resources Department
Ricoh (Malaysia) Sdn Bhd (10078-W)
Axis Plaza, Level 3,
No.5, Jalan Pengyair U1/44,
Off Jalan Glenmarie 40150 Shah Alam,Selangor.
Tel : (03) 5569 9555
Fax: (03) 5569 7757
Email : hr@ricoh.com.my