Customer Service Executive - CIMB AVIVA Assurance Berhad - Kuala Lumpur

Responsibilities:
Attending to customers queries on a daily basis.
To identify / investigate / escalate / resolve complaints according to SLA.
To serve customers with a customer oriented approach through speech and actions.
Escalating / report any possible operational risks (if identified) to appropriate departments to curb fraudulent activities or any breach of AMLA.
To adhere to company HR policy so that operational disruption is minimized.

Requirements:
A bachelor’s degree is preferred from any field or a 1 year equivalent work experience in the service industry.
Fresh graduates are also encourage to apply
Proficient in both oral and written English and Bahasa Malaysia. Ability to speak in any Chinese dialect will be an advantage.
Excellent interpersonal and telephone skills.
Ability to work long hours.
Good in Microsoft Office – Words, Excel, PowerPoint.
Excellent work attitude, a team player, proactive, independent & resourceful.
3 Full-Time positions available.
Applicants should be Malaysian citizens or hold relevant residence status.
Interested candidates are encouraged to apply online or write in with full details of working experience, current and expected salary, contact telephone number and a recent photograph (n.r.) to:-

Recruitment Unit,
Human Resources Department,
CIMB Aviva Assurance Berhad,
Level 11, 338 Jalan Tuanku Abdul Rahman,
50100 Kuala Lumpur.
email: careers@cimbaviva.com
website: www.cimbaviva.com