IT Service Account Manager - E-GENTING SDN - Wisma Genting

Responsibilities:

Establish and own the relationship between our customers and the eGenting group of companies as well as serve as a conduit to achieve a win-win situation by ensuring our customers’ business needs are met with the best interest of the eGenting Group. Primary responsibilities include the following:-
Understand unique business needs and ensure the use of appropriate technologies, products and services
Assist with the translation of business requirements and assign them into the appropriate IT intake process
Completely understand the services the client is consuming
Serve as a customer contact and advocate
Build and maintain relationships with senior IT and business leadership
Manage service expectations and recommend changes as required
Address client issues and escalate as required
Co-ordinate inter-section planning activities (including capital planning, resource impacts and strategic project planning)
Survey, measure and improve customer satisfaction
Lead cross-functional subject matter expert teams in the definition and execution of improvement projects based on data and appropriate cost/benefit justification
Prepare and present winning proposals
Align the appropriate company resources to enable success at the account
Co-ordinate the issuance of RFIs and RFPs

Requirements:


Degree holder in Business Administration, Computer Science or related courses
2 or more years of experience in IT Service Level Management (SLM) or IT Customer Relationship Management (CRM) in a large, complex, multi-business environment
Proven ability to achieve business and technical objectives via virtual, matrixed teams
Proficient use of Microsoft Office Tools, Intranet and Internet, and CRM software
Organized, with well developed verbal, written & telephone communication skills
Experience developing and maintaining key stakeholder relationships
Excellent interpersonal skills including strong self motivation, focus and passion for selling services of value


Interested applicants are invited to submit an updated resume including personal details, qualifications, working experience, present and expected salary, a passport-sized photograph (n.r.) to:-

Human Resources Department
e-Genting Sdn Bhd
16th Floor, Wisma Genting
28, Jalan Sultan Ismail
50250 Kuala Lumpur