Operations And Technical Team Lead - V-Tech Computers - Bangi

Responsibilities:


Manage a team of Operations Specialist to ensure that all Operational SLA for RHB are met
Must be able to work independently and pro-actively on all assign tasks and responsibilities to ensure that all targets, objectives and goals are achieved
Assessing incidents and taking appropriate action; Analyzes open incidents for matching symptoms and multiple occurrences
Tracks calls to ensure timely response (in accordance with Service Level Agreement).
Assist operation team by coordinating all active incidents that are owned by HP team, ensuring that all tickets are closed successfully within SLA commitment; Be responsible for triggering Alert Notification to pre-defined parties based on SLA criteria
Be responsible for escalating over-due tickets to relevant parties for closure
Ensures the status, progress, and history of the incident/request is up to date and correct
Provides communication to the end user on the progress and status of the incident “as needed”
Monitoring the incident management system for incidents that are Unassigned, No activities or Reaching SLA threshold
Responsible for all daily and ad-hoc reports required by SD Mgr / ADM
Quotation and Vendor Management
Responsible for daily tracking report

Requirements:

Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology, Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.
At least 3 year(s) of working experience in the related field is required for this position.
Preferably Senior Executives specializing in IT/Computer - Network/System/Database Admin or equivalent. Job role in Management or equivalent.
Full-Time positions available.
Applicants should be Malaysian citizens or hold relevant residence status.


V-Tech Computers Sdn. Bhd
A113, 1st floor, Block A, Kelana Jaya,
Petaling Jaya,
Kuala Lumpur 47301
Telephone: 60-3-78061157 Fax: 60-3-78061157