Responsibilities:
Biomedical/Pharmaceutical/Medical Background
5 years working experience
Written and verbal fluency in English and at least one other regional language
Strong presentation skills and experience with developing and delivering formal presentations to large groups
Computer skills
Ability to travel regionally up to 20% of the time
Prior experience in network development, customer service and/or negotiations/sales environments; medical services, travel and/or insurance background a plus
Requirements:
Become thoroughly familiar with medical providers (i.e. clinics, hospitals and physicians) and third party providers (i.e. air ambulance, assistance partner companies etc.) mostly around Asia Pacific region but also wider global coverage as the business requires.
Establish contact with new providers. Collect and process provider documents required for AIG Travel Assist’s evaluation and approval process
Negotiate billing/admission/rate arrangements with selected key providers.
Act as the liaison between AIG Travel Assist and existing AIG member company medical networks in the various countries in order to leverage/enhance these relationships and develop new ones where none exist today
Update Liberty provider database with details of our providers; ensure provider information in the Liberty Database is accurate.
Handle daily requests for hospital/physician information from Medical Dept
Ensure strong links are built to the clients in the region and that current and future medical provider needs are being met.
dentify and recruit providers for Cashless Access
Ensure all product/program protocols related to providers are mapped out and protocols developed prior to implementation
Maintain and revise regional Air Ambulance files with current insurance, equipment and staff (key contact) information
Provide product and country-specific considerations to training and operations for all new/changing products and assist in training delivery when requested
Accompany Travel Managers on client visits and conduct client training sessions when/if requested
Handle escalated operations situations in tandem with the Ops Manager and GM
Applicants should be Malaysian citizens or hold relevant residence status.
To apply: Send in your resume, stating what you could contribute to our team, and how your qualifications and experience fit with the above requirements. Be sure to include contact details for at least two professional and one personal referee and expected remuneration.
Human Resource Manager
AIG GLOBAL SERVICES (MALAYSIA)
(formerly known as AIG-Software International JV Sdn Bhd)
G-1, Enterprise 1, Technology Park Malaysia
Bukit Jalil, 57000 Kuala Lumpur
Email : hrm@aig.com
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